Clear booking and stay arrangements for Tullochwood Lodges
These terms explain the agreement between Tullochwood Lodges and the person making the booking. Please read them before booking and retain the confirmation supplied with your reservation.
The accommodation is provided by Simon and Michelle Giles trading as Tullochwood Lodges (“Tullochwood Lodges”, “we”, “us” or “our”). The contract is directly between us and the person making the booking, or their employer where a company makes the booking.
The person making the booking is the lead booker, must be at least 18 years old and confirms that they have authority to accept these terms for everyone included in the booking. The lead booker is responsible for ensuring that the party follows them and that anyone under 18 is appropriately supervised.
The stay is provided under a licence to occupy for holiday or agreed temporary accommodation. It does not create a residential tenancy. We may enter the lodge where reasonably necessary to deal with an emergency, carry out essential duties or maintenance, or respond to a guest request.
Bookings made through our online booking system are provisional until confirmed in writing by Tullochwood Lodges. A booking is confirmed only when the required deposit or full payment has been received and we issue written confirmation. The booking confirmation, these terms and any information we are legally required to give before booking form the contract. A provisional reservation is held only for the period agreed and may lapse if payment is not received within that period.
Please check the confirmation promptly and tell us immediately if any name, lodge, date, price or other booking detail is incorrect. Nothing in these terms removes any statutory right that applies to the booking.
For a booking made more than four weeks before arrival, the deposit is £100 per lodge for each week or part-week booked. The remaining balance is due no later than four weeks before arrival unless we have agreed otherwise in writing.
If the stay begins within four weeks of the booking being made, the full amount is payable when booking. If the balance is not received by the stated due date, we may treat the booking as cancelled and apply the cancellation terms below.
The booking confirmation will show the accommodation price and any optional extras selected. Mandatory charges that can be calculated in advance will be included or clearly identified before the booking is confirmed. Metered electricity for the bookings described below cannot be calculated until the lodge has been occupied and is therefore charged separately using the disclosed unit rate and meter readings.
Payment may be made by cash, cheque, bank transfer, Visa or Mastercard. Any bank or payment charge resulting from a dishonoured or failed payment is payable by the guest where it reflects the charge actually incurred by us.
Overseas guests may pay in sterling by an accepted card, a cheque drawn on a UK bank or international bank transfer. The guest is responsible for any transfer or bank charges associated with their payment.
Bed linen is included and changed between stays. For longer stays, a further change of bed linen is provided after two weeks. Guests should bring their own cot linen where possible.
For direct bookings, towels are not included as standard. Guests may order towel sets at £2 per set. Where the booking system’s “bring your own towels” option is selected, the booking receives a £1 reduction per person. Towels are included in bookings made through online travel agencies.
For direct bookings and bookings made through Cottages.com/Awaze, electricity is charged separately according to the lodge meter readings. Guests pay only for the electricity used; we do not charge guests the daily standing charge. Payment may be left in the honesty box on departure or made by bank transfer after returning home.
The applicable unit rate is the rate published under “How do heating and electricity charges work?” in our Frequently Asked Questions when the booking is confirmed. The same arrangement is repeated in our direct and Cottages.com booking confirmations.
For bookings made through other online travel agencies, electricity is included in the initial booking price because those platforms do not allow us to use the same transparent, meter-based charging arrangement offered for direct bookings.
You may cancel before arrival by contacting us as soon as possible. Cancellation takes effect when we receive the notice. We will confirm the cancellation and explain any payment or refund due.
More than six weeks before arrival: the cancellation charge will normally be the deposit. A reasonable administration cost of up to £20 may also be charged only where it has genuinely been incurred and is not already covered by the retained deposit.
Six weeks or less before arrival: the cancellation charge may be up to the full accommodation price because it becomes progressively more difficult to replace the booking.
In every case, the amount retained or still payable will be limited to our actual net loss. We will make reasonable efforts to re-let the lodge and will take account of any replacement income, discount required to secure the replacement booking and costs saved because the original stay did not take place. We will refund any amount paid that exceeds that net loss and will not recover the same loss twice.
Optional XCover booking protection is offered during the booking process for direct bookings only. It is a separate product supplied under the provider’s own terms, conditions and eligibility rules. Guests may accept or decline it and should consider suitable holiday insurance if they choose not to buy protection.
Where a booking is made through an online travel agency, its payment, amendment and cancellation terms also apply. If its terms differ from these terms on those matters, the travel agency’s booking terms take priority. The rules about occupancy, conduct, care of the lodge, safety and damage continue to apply during the stay.
If the booked lodge becomes unavailable or unsuitable for letting for a reason outside our reasonable control, such as serious damage, we will tell the guest as soon as possible. We will offer a full refund of all accommodation payments for services that cannot be provided or, where a suitable alternative is reasonably available and the guest agrees, arrange alternative accommodation.
If a stay has already begun and must end early, we will refund the accommodation charge for the part of the stay that cannot be provided. Nothing in these terms limits any further refund, remedy or other right that the law gives the guest where we cancel, breach the contract or cannot provide the contracted accommodation.
The lodge is available from 4pm on the arrival date and must be vacated by 10am on the departure date, unless the booking confirmation or a later written agreement states otherwise.
Guests should follow the departure guidance supplied for the lodge, including switching off heaters, lights and appliances and leaving the lodge key as instructed.
Guests agree to use the lodge responsibly, respect other guests and neighbours, and follow reasonable safety and site instructions supplied before or during the stay.
A serious breach, or a breach that continues after a reasonable request to stop, may result in the stay being ended and the party being required to leave. Any financial consequence will be considered in accordance with the circumstances, our actual net loss and the guest’s statutory rights.
Where a booking accepts dogs or another pet, they must be kept under proper control and exercised carefully around the premises. Pets are not permitted in bedrooms or on furniture.
A pet must not be left unsupervised in the lodge unless we have agreed otherwise and the pet is safely housed in a suitable crate. Flea treatment should be kept up to date. Guests are responsible for reasonable cleaning or repair costs where a pet causes damage or additional cleaning beyond normal use.
Dogs covered by dangerous-dog legislation: Tullochwood Lodges does not accept any dog of a type covered by section 1 of the Dangerous Dogs Act 1991, including a dog held under a Certificate of Exemption. Guests are responsible for checking that their dog is not covered by these restrictions before booking.
Assistance animals are not treated as pets and ordinary pet restrictions or charges do not apply to them. Please contact us about an assistance animal or another access requirement so that we can discuss and make reasonable adjustments appropriate to the guest’s needs.
Guests must take reasonable care of the lodge, its contents and the surrounding grounds and leave the accommodation in a reasonably clean and tidy condition.
Please report damage, breakage, a carpet spill or another problem immediately. Early notice often allows us to limit damage and deal with stains properly using our extraction equipment.
The person making the booking is responsible for the reasonable cost of repairing damage or replacing loss caused deliberately or negligently by a member of the party or their pet, and for reasonable additional cleaning where the lodge is left in an unsatisfactory condition. Normal wear and tear is not charged.
We will explain any proposed charge and, where appropriate, provide reasonable supporting information so that the lead booker has an opportunity to respond.
Tullochwood Lodges and its authorised contractors may enter the lodge where reasonably required for an emergency, essential safety work, urgent maintenance or to investigate and remedy a reported problem. Except in an emergency, we will normally contact the guest first and minimise disruption.
Please tell Tullochwood Lodges about a problem as soon as reasonably possible during the stay. This allows us to investigate and, where possible, put matters right while the guest is still here.
Guests should take reasonable steps to limit avoidable loss. A delay in reporting a problem may affect what can practically be investigated or remedied, but it does not remove the guest’s statutory rights.
Complaints may be made by email to enquiries@tullochwoodlodges.com, by telephone on 01309 673311, or in writing to the address below.
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable or was caused by the guest or another person outside our reasonable control.
Guests remain responsible for their personal belongings, vehicles and equipment. Our buildings and contents insurance does not insure guest possessions. Guests should arrange suitable travel, cancellation and personal-property insurance for their circumstances.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited.
Where the booking is made wholly or mainly for business purposes, statutory protections that apply only to consumers do not apply. Subject to liabilities that cannot legally be limited, we are not responsible for loss of profit, loss of business, business interruption, loss of business opportunity or indirect business loss.
We take reasonable care to keep lodge information accurate. Photographs illustrate the accommodation and grounds but seasonal appearance, furnishings and minor details can change.
Information about shops, pubs, attractions, transport and other services outside Tullochwood Lodges is provided to help guests plan. Closures, timetable changes and other changes to those third-party services are outside our control.
These terms and any dispute or claim arising from them are governed by Scots law. The Scottish courts have non-exclusive jurisdiction, which means a consumer may also have the right to bring proceedings in another part of the United Kingdom where the law allows.
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply. These terms do not affect rights that cannot legally be excluded.
Email: enquiries@tullochwoodlodges.com
Telephone: 01309 673311
Address: Tullochwood Lodges, Tullochwood, Rafford, Forres, Moray IV36 2RU
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